Privacy Policy

At Truebridge, accessible from truebridge.cc, protecting visitor datasets is one of our primary core values. This Privacy Policy documentation outlines the categories of data we gather, track, log, and how we apply them in full harmony with the Kenya Data Protection Act 2019 and the Office of the Data Protection Commissioner (ODPC).

1. The Data Controller

For the purpose of local data laws, the data processing controller for this platform is Truebridge, registered at Shopping Center, Agoi Rd, Nairobi, Kenya. Our central compliance officer can be engaged via [email protected].

2. Information We Gather

We process information submitted by you directly, as well as automatic logging indicators gathered during your visit:

Direct Contact Data: When you complete our briefing or service scheduling forms, we receive your full name, business email address, phone contact, and any custom brief logs you compose.
Automated Activity Data: Our server systems track IP addresses, browser agents, operating system categories, referring URLs, site interactions, and key durations within our editorial interfaces.
Analytical Cookie Identifiers: We structure anonymized cookies using secure frameworks to gauge readership patterns, but only after your specific Consent Mode v2 approval.

3. Legal Bases and Processing Goals

We map every processing flow to predefined operational purposes and genuine lawful reasons, represented below:

Target Processing Goal	Elements Processed	Lawful Classification Basis
Managing inquiry callbacks	Name, Phone, Email	Performance of Contract services
Optimizing site performance	Anonymized IP, cookie trails	Explicit Optional Consent (Opt-in)
Legal security defense	IP logging, browser agents	Genuine Legitimate Interests

4. Consent Mode v2 Frameworks

Our site deploys advanced Google Consent Mode v2 settings. By default, access to analytics and tracking tools remains fully blocked (denied) until you click "Accept All" or opt to activate categories through our customization banner. Strictly functional cookies required to store security protocols or keep page performance intact run automatically (granted).

5. Your Statutory Privacy Rights

As a resident of Kenya, you possess several core privacy rights administered under regional watchdogs:

Right of Access & Correction: Request full transcripts of metadata gathered by our agencies, and alter any outdated details.
Right of Deletion: Ask our data controller to wipe any non-strictly-contractual records in our possession.
Right of Portability: Secure your compiled contact records in readable digital setups.
Right to Object: Submit complaints regarding improper analytical tracking loops.

If you believe our compliance standards are flawed, you maintain the right to register formal complaints directly with the Office of the Data Protection Commissioner of Kenya (ODPC).

6. Minor Child Safety Assurance